Privacy Policy | Fae Forest
Fae Forest

Privacy Policy

Last Updated: 3 September 2026

Fae Forest ("we," "our," or "us") operates the website faeforest.com. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, purchase physical goods, or download digital items.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as international frameworks including the General Data Protection Regulation (GDPR) for European Union residents and the California Consumer Privacy Act (CCPA) for California residents where applicable.

1. Information We Collect

We collect personal information that you voluntarily provide when making a purchase or communicating with us.

  • Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
  • Transaction Data: Details about products purchased, downloads accessed, order dates, and payment amounts.
  • Financial Data: All payment processing is handled securely by our third-party provider, Square. We do not collect, view, or store your credit card or financial account numbers on our servers.
  • Technical & Usage Data: IP addresses, browser types, device information, and interaction data collected automatically via cookies to improve site performance.

2. How We Use Your Information

We use the collected information for specific, limited purposes to fulfill our business commitments:

  • Order Fulfillment: Processing transactions, delivering digital download links, and packing/shipping physical products.
  • Customer Support: Responding to inquiries, managing returns, and resolving transactional issues.
  • Legal & Security: Complying with tax obligations, preventing fraudulent activities, and enforcing our terms.

3. Sharing Your Information

We do not sell your personal data. We share your information only with essential service providers necessary to operate our store:

  • Payment Processor: We share transaction details with Square to securely process your credit card payments. Square handles this data according to their own strict privacy standards.
  • Fulfillment & Logistics: We share your name and shipping address with postal and courier services (such as Australia Post) to deliver physical goods.

4. International Data Transfers

As an Australian-based business targeting global buyers, your information will be processed in Australia and may be transferred to servers operated by our infrastructure providers globally. We ensure all external partners maintain appropriate data protection safeguards.

5. Your Rights and Choices

Depending on your location (including Australia, the EU, or California), you hold specific statutory rights regarding your personal information:

  • Access & Correction: You can request a copy of the data we hold about you or ask us to correct inaccuracies.
  • Deletion ("Right to be Forgotten"): You may request that we erase your personal data, subject to legal record-keeping exemptions (such as retaining tax invoices).
  • Opt-Out: You can disable cookies via your browser settings or opt-out of marketing lists at any time.

6. Data Retention

We retain your personal transaction data only as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements (typically 7 years for Australian tax purposes).

7. Contact Us

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact us at:

  • Email: info@faeforest.com
  • Location: Melbourne, Australia